Shipping Policy
Last updated on Jan 1, 2024
1. Shipping Areas
We currently offer delivery to the following regions: Delivery Areas.
2. Delivery Time
We aim to get your order to you as swiftly as possible! Our typical delivery times are:
- Express Delivery: Delivered within 15 to 30 minutes within a selected radius from our warehouse.
- Standard Delivery: Delivery within 30 minutes, depending on your location.
Please note that delivery times may vary due to factors such as your location, product availability, and order volume. Times may also extend during holidays or special promotions.
3. Delivery Time for Business
We strive to deliver your orders without disrupting your daily operations. For Vhandar For Business (V4B), delivery must occur in designated time slots to minimize operational or delivery costs and reduce delays caused by traffic. Deliveries should be made within these time slabs by any means necessary.
4. Shipping Fees
- Express Delivery: Free for orders above Rs. 500. A fee of Rs. 50 will apply to orders below Rs. 500.
- Business Orders (V4B): Delivery is free for all business orders.
5. Order Processing
Orders are processed immediately after checkout. You will receive an order confirmation via email, SMS, or push notification, which will include the estimated delivery time.
6. Missed Deliveries
If you are not available at the time of delivery, we will:
- Attempt to contact you.
- Hold the order with our delivery person for a reasonable period before it is returned to the warehouse.
There are no additional fees for redelivery, but it may affect your loyalty points.
7. Order Tracking
Once your order has been processed, you will receive a tracking status that allows you to monitor your delivery in real-time.
8. Damaged or Missing Items
If any items are damaged or missing upon arrival:
- Report the issue within 24 hours to our customer support.
- Provide photos of the damage, if applicable. We will arrange a replacement or refund as quickly as possible.
9. Returns and Exchanges
Due to the nature of our quick commerce service, some products (such as perishable goods) may not be eligible for returns. For all other items:
- Perishable goods: Returns must be requested within one hour of delivery.
Refunds will be processed within one hour once the returned item is received in its original packaging. For more information, please refer to our Returns Policy.
10. Customer Support
For any questions or concerns regarding shipping, contact our customer service: Help & Support.
Our team is available 24/7!
11. Changes to the Shipping Policy
This policy may be updated periodically. Please review it regularly for any changes. By placing an order with Vhandar, you agree to the terms outlined in this shipping policy.